At OZtrail, we put a lot of time, effort and thought into designing our products especially for consumers that love the outdoors.  With over 20 years experience in building products for the outdoors, this has given us an unequaled reputation for quality.

We do understand that sometimes, despite our best efforts things can go wrong.  If you experience a problem with one of our products, please contact your retailer or an OZtrail stockist as they are usually best placed to be able to assist you.

You may also contact our Spare Parts & Repairs Help Desk team via email at Please include your full contact details, information about your product and the issue so that we can assist.

For details of what is covered by our Warranty, please see our Warranty page.