RETURNS & WARRANTY

At OZtrail, we put a lot of time, effort and thought into designing our products especially for consumers that love the outdoors.  With over 20 years experience in building products for the outdoors, this has given us an unequaled reputation for quality.

We do understand that sometimes, despite our best efforts things can go wrong.  If you experience a problem with one of our products, please contact your retailer or an OZtrail stockist as they are usually best placed to be able to assist you.

Alternatively, you can contact our customer service team on 1300 362 921 or email customerservice@oztrail.com.au.

For details of what is covered by our Warranty, please see our Warranty page.

SPARE PARTS

You may also contact our Spare Parts Help Desk team via email at spareparts@oztrail.com.au. Please include your full contact details, information about your product and the issue so that we can assist.

GENERAL ENQUIRIES

For general enquiries please email our customer service team on 1300 362 921 between 8.30am-5pm, Monday to Friday AEST.

MARKETING

For all enquiries relating to sponsorship, promotions, incentive programs, please email our marketing team on marketing@oztrail.com.au.

USER MANUALS

If you require any User Manuals for our products, feel free to email our Customer Service Team at customerservice@oztrail.com.au. Please include product SKU/Model Number to assist us in providing the correct User Manual.