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Returns Policy

 

Online Warranty Returns

All OZtrail products come with a manufacturer’s warranty. This warranty period differs between products, please see individual packaging for warranty period.

OZtrail warranty covers manufacturing faults or defects in the original product.  Damage or faults occurring from fair wear and tear, improper use, failure to follow instructions, failure to follow care and maintenance instructions, accidental damage, alterations, severe weather events, and animals are not covered by warranty.

The first step to get a warranty return under way is to contact OZtrail with your details, a description of the problem and some photos of the issue if possible.  From these details we will be able to advise the next course of action which will usually be to either provide replacement parts or to initiate a return.

When an item is returned it will be inspected by OZtrail to confirm its eligibility for a warranty claim. 

If the returned item is not found to be faulty upon inspection, the shipping fees to return the item to the customer is at the customer's expense.

Damaged in Transit

If a product arrives and is found to be damaged within 14 days of delivery, and OZtrail is notified within this time frame, OZtrail will cover the cost of any shipping required to or from the original delivery location in order to resolve the issue. In this instance take photos of the damages to carton and product as OZtrail may request to see these upon being notified.

Lost in Transit

An item is deemed as lost in transit once it cannot be tracked by the carrier for a continuous week (7 days) after being initially identified as missing by OZtrail.  Once deemed as lost in transit OZtrail will organise for a replacement to be shipped or a refund to be processed and the original items returned to sender once found.

Online Returns Procedure

In all instances OZtrail must be contacted prior to a return being sent back to us.  This ensures that all returns are dealt with as quickly as possible. Failure to adhere to these instructions may result in delays processing your return or additional costs.

Step 1: Contact OZtrail for detailed return instructions

Step 2: Address and repackage the item/s securely to avoid any damage in shipping

Step 3: Item/s put into transport and tracking details sent to OZtrail.

Step 4: Item/s received into the OZtrail warehouse and item/s condition checked

Step 5: Upon item/s confirmed being saleable; a refund or exchange will be processed

Returns Shipping Costs

All associated freight costs for change of mind returns, or returns after the 14 day period, are at the customer's expense.

OZtrail will pay return freight costs provided all of the following conditions are met:
    - the goods supplied were not what you ordered
    - you contact OZtrail prior to the item/s being sent back
    - you follow OZtrail return instructions
    - items are in the original packaging, unused and in new condition

In all instances where the customer is responsible for return shipping costs, they must organise their own shipping arrangements to the OZtrail Warehouse address.

Refund Processing

Refunds are processed within 2 business days of being approved.  Refunds are sent back using the original payment method (e.g. Paypal back to Paypal, Mastercard back to Mastercard).  Depending on your financial institution it may take 4-5 business days for these funds to be made available in your account.

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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Oztrail’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Oztrail’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 71 Charles Ulm Pl Eagle Farm QLD 4009. Our ABN is 77 010 916 006. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Electronic Direct Mail (EDMs)

Adventure Operations Australia Pty Ltd (AO) uses MailChimp to provide electronic direct mail to its subscribers.

In distributing this information, MailChimp will collect personal information from you, including email addresses you have provided to AO for the purpose of receiving electronic direct mail, and all information relating to those email addresses. MailChimp also uses cookies, web beacons and Flash player codes to collect information about the following:

  • When you access electronic direct mail from Adventure Operations Australia Pty Ltd;
  • Your browser type and version;
  • Your operating system and other similar information.

For more information on the information MailChimp collects, please refer to their Privacy Policy and Terms of Use.

MailChimp will use the information collected from you for the purpose of hosting the online platform to enable AO to create, send and manage electronic direct mail. MailChimp will also use this information to measure the performance of AO’s email campaigns.

MailChimp may transfer this information to its contractors or other third parties who process the information on MailChimp’s behalf, or where otherwise required to do so by law. AO take the highest precautions to ensure that all details or data collected from any Electronic Digital Mail campaigns are kept and maintained with maximum security. We ethically choose not to sell any data collected to third parties or any companies outside of AO.

MailChimp is based in the United States of America (USA) and is subject to the laws of the USA. Your information (including your IP address) will be transmitted to and stored by MailChimp on servers located outside Australia.

By signing up to electronic direct mail sent by Adventure Operations Australia Pty Ltd, you:

  • consent to your personal information being collected, used and disclosed as set out in this Privacy Policy, and in MailChimp’s Privacy Policy and Terms of Use;
  • consent to your personal information being sent and stored overseas, and acknowledge that Australian Privacy Principle 8.1 contained in Schedule 1 to the Privacy Act 1988 (Cth) will not apply to the use of the information;
  • acknowledge that MailChimp is not subject to the Privacy Act 1988 (Cth) and you will not be able to seek redress under the Privacy Act 1988 (Cth) for any privacy breaches by MailChimp but will need to seek redress under the laws of the USA.

You can unsubscribe from electronic direct mail at any time by selecting the “unsubscribe” option in every email sent to you by MailChimp.

If you have any questions or concerns relating to the use of your personal data, please contact [email protected]

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